FAQs

Frequently Asked Questions (FAQs)

1. How will I receive my files?

All of our products are digital downloads. After completing your purchase, you will see a download link on the checkout page, and you’ll also receive an email with the files.

2. When will I get my download?

Delivery is instant. In rare cases, it may take a few minutes. If you don’t see the email, please check your spam/junk folder.

3. Do you ship physical products?

No, all of our products are digital only. Nothing physical will be shipped.

4. What if I don’t receive my download?

If you haven’t received your file within 1 hour, please contact us at contact@patternapothecary.shop with your order number, and we’ll resend your files.

5. Can I get a refund?

Since our products are digital, all sales are final. Please read our Refund Policy for full details.

6. Can I share or resell your templates?

No. All files are for personal use only. Sharing, reselling, or redistributing our templates is strictly prohibited.

7. What if I bought the wrong item?

If you contact us before downloading the file, we may be able to exchange it for the correct one. Once the file has been downloaded, the sale is final.

8. What software do I need?

Most of our files are in PDF or Word format, which can be opened on any computer, tablet, or phone. Please check the product description for details.